Terms of Service
Effective from 1st June 2025
1. Introduction
1.1 Welcome to CrowAI (hereinafter referred to as "Company", "we" or "us").
1.2 These terms of service ("Terms", "Terms of Service") govern your use and access of our website and AI-powered A/B testing services operated by the Company.
1.3 Our Privacy Policy governs all use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our website. Together with these Terms, it constitutes your agreement with us ("Agreement"). You acknowledge that you have read and understood the Agreement and agree to be bound by it. You must not use our Service if you disagree with the Agreement.
1.4 Minors or people below 18 years old are not allowed to use our Services. Any person below the age of 18 availing the Services shall be deemed to have obtained parental consent to do so. The Company shall take reasonable efforts to validate such parental consent.
1.5 Capitalized terms not defined here shall have the meaning ascribed to them in the Privacy Policy.
2. License to use
The Company hereby grants you the limited right to access, view, and use our Services only for the purpose of availing the Services provided and intended to be provided by the Company for its users. Any rights not expressly granted to you herein are reserved to the Company.
3. Communications
By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt-out of receiving any or all of these communications from us by following the unsubscribe link or by emailing Customer Support Email.
4. Purchases
4.1 If you wish to purchase any product or service made available through Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase, including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
4.2 You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and (ii) the information you supply to us is true, correct, and complete.
4.3 We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties, subject to our Privacy Policy.
4.4 We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.
4.5 We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
5. Contests, Sweepstakes, and Promotions
5.1 Any contests, sweepstakes, or other promotions (collectively, "Promotions") made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.
6. Subscriptions
6.1 Some parts of Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly basis.
6.2 At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or the Company cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting the Company's customer support team.
6.3 A valid payment method, including credit card, is required to process the payment for your subscription. You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorize the Company to charge all Subscription fees incurred through your account to any such payment instruments.
6.4 Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
7. Free Trial
7.1 The Company may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").
7.2 You may be required to enter your billing information in order to sign up for Free Trial.
7.3 If you do enter your billing information when signing up for Free Trial, you will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless you cancel your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
7.4 At any time and without notice, the Company reserves the right to (i) modify Terms of Service of Free Trial offer, or (ii) cancel such Free Trial offer.
8. Fee Changes
8.1 The Company, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
8.2 The Company will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.
8.3 Your continued use of Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.
9. Refunds
Except when required by law, paid Subscription fees are non-refundable.
10. Content
10.1 Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.
10.2 By posting Content on or through Service, you represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms; (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person or entity; (iii) the Content does not infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (iv) slander, defame, libel, or invade the right of privacy, publicity, or other property rights of any other person; or (v) cause us to violate any law or regulation. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
10.3 You retain any and all of your rights to any Content you submit, post, or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.
10.4 The Company has the right but not the obligation to monitor and edit all Content provided by users.
10.5 In addition, Content found on or through this Service are the property of the Company or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
11. Prohibited Uses
11.1 You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
11.1.1 In any way that violates any applicable national or international law or regulation.
11.1.2 For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
11.1.3 To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation.
11.1.4 To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
11.1.5 In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
11.1.6 To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
11.2 Additionally, you agree not to:
11.2.1 Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party's use of Service, including their ability to engage in real-time activities through Service.
11.2.2 Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
11.2.3 Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent, which includes processes like data mining, data harvesting, scraping, etc.
11.2.4 Use any device, software, or routine that interferes with the proper working of Service.
11.2.5 Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
11.2.6 Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service